Shipping and Sales Policies

All plants are shipped bare root, unless otherwise noted.
Plants are generally shipped on Mondays, and are sent USPS Priority Mail. Tracking is emailed to the buyer upon shipping.

Orders may be cancelled prior to being shipped.
The right to delay shipping during periods of adverse conditions, such as excessive heat or cold, is reserved. Items ordered will be shipped as soon as weather permits. Please contact us if you have questions.
Plants are guaranteed to arrive alive and healthy. If merchandise arrives in poor condition, notify us within 48 hours and photograph plant(s) upon arrival. Such merchandise will be replaced or refunded provided these conditions are met. Sales are considered final 48 hours after merchandise has been delivered.

Privacy Policy

Effective Date: May 1, 2025

Your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, and under what circumstances we share it.

We collect the following personal information when you interact with our Website:

- Full name
- Email address
- Mailing/shipping address

Payment information is NOT collected or stored directly by us. All transactions are securely processed through a third-party payment processor.

How We Collect Your Information

We collect personal data when you voluntarily submit it via order forms on the Website.

Why We Collect Your Information

We use the information collected for the following purposes:
- To process and fulfill orders
- To communicate with you about your orders
- To send occasional marketing or promotional emails (you can unsubscribe)
- For internal analytics and performance tracking

Who We Share Your Information With

We may share your information with the following third parties:
- Payment Processors – for secure handling of transaction data
- Analytics Providers – to monitor and improve site performance and user experience

We do NOT sell your personal data to third parties.

Data Retention and User Rights

Your personal information is retained indefinitely unless we choose to delete it. At this time, we do not offer users the ability to request deletion of their data or to opt out of data collection. By using this Website, you consent to this data handling policy.

Data Security

We implement standard security measures to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure.

Jurisdiction

This Website is operated in the United States and governed by the laws of the State of Colorado. If you access our Website from outside the U.S., you consent to the transfer of your data to the United States.

Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

If you have questions about this policy, contact us at:
Email: info@nepenthesgod.com
Location: Colorado, USA